Terms of Service

1. Acceptance of Terms

Using the Service constitutes acceptance of and agreement to these Terms, our Privacy Policy, any Order Form, and all additional policies posted on our site (collectively, the “Agreement”).

2. Eligibility

You must be at least 18 years old, capable of forming a binding contract, and not barred from using the Service under applicable law.

3. Account Registration & Security

You must create an account and provide accurate information. You are responsible for safeguarding credentials, for all activity under your account, and for maintaining current, accurate certification data. Notify IronStamp immediately of any unauthorized use or security breach.

4. Service Description; Modifications; Availability

The Service assists HVAC companies in tracking employee certifications and sending reminder notifications. IronStamp is an assistive tool—not a compliance service provider, legal advisor, or insurer. We may modify, suspend, or discontinue any feature at any time without liability. We do not guarantee uninterrupted availability.

5. Free Trial

We may offer a 14‑day trial (the “Trial”). Trial access is provided “as‑is,” with limited or no support. IronStamp may terminate the Trial at any time.

6. Fees, Payment & Refund Policy

6.1 Fees

Paid plans, usage limits, and prices are described on our website or an Order Form. Fees are billed in advance via Stripe.

6.2 Refunds

• Verified Blocking Bugs: If system logs confirm a bug preventing core usage and no workaround exists, we will provide a pro‑rata credit or refund at our discretion.
• Early Cancellation (First 7 Days): Customers who cancel within seven (7) days of first payment may receive a full refund.
• Prorated Annual Refunds: Annual subscribers who cancel mid‑term may receive a refund proportional to unused months.
• Abuse Prevention: One refund per account lifetime.

Refund requests must be submitted in writing within thirty (30) days of the event. Refund requests submitted after thirty (30) days of the event will be automatically denied.

6.3 Taxes & Chargebacks

Fees exclude taxes. You are responsible for all applicable taxes. Chargebacks will incur a $25 administrative fee.

7. User Responsibilities

• IronStamp is not a certified compliance advisor. You are solely responsible for ensuring your operations and certifications comply with applicable laws and regulations.
• Accuracy: You are solely responsible for entering, reviewing, and maintaining correct certification data (names, numbers, expiration dates, etc.).
• Compliance: You retain full responsibility for compliance with all local, state, and federal regulations, including renewed certifications and inspections.
• Verification: You must verify reminders and notifications; the Service is a supplemental aid only.

8. Prohibited Activities

• Use the Service for unlawful purposes;
• Scrape, reverse engineer, or attempt to access source code;
• Upload malware or infringing content;
• Interfere with network operations;
• Misuse support channels.

9. Data Ownership & License

9.1 Customer Data

“Customer Data” means data you upload or generate. You retain ownership. You grant IronStamp a worldwide, non‑exclusive license to host, process, transmit, and display Customer Data solely to provide the Service.

9.2 Aggregate Data

We may compile anonymized, aggregated statistics for analytics and product improvement.

10. Intellectual Property

IronStamp owns all intellectual‑property rights in the Service, including software, UI, logos, and documentation. Except for the limited right to use the Service, no license is granted.

11. Third‑Party Services & Open Source

The Service integrates with third‑party providers (e.g., Supabase, Resend, Stripe). IronStamp is not liable for third‑party failures, acts, or omissions. The Service may include open‑source components; use is subject to their licenses.

12. Support; Right to Refuse Service

Support channels and SLAs are specified in your plan. IronStamp reserves the right to limit or deny support to abusive, disrespectful, or non‑paying users.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” IRONSTAMP DISCLAIMS ALL WARRANTIES—EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE—including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non‑infringement. Without limitation:

• We do not guarantee that notifications will be sent, received, or acted upon.
• We do not guarantee that the Service will prevent fines, penalties, or inspection failures.
• We do not warrant that data, dates, or calculations are error‑free.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IRONSTAMP’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO IRONSTAMP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IRONSTAMP SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING FINES, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

15. Indemnification

Customer shall defend, indemnify, and hold harmless IronStamp, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from or relating to: (a) Customer’s misuse of the Service; (b) Customer Data; (c) Customer’s violation of laws or regulations; (d) disputes between Customer and any third party.

16. Force Majeure

IronStamp is not liable for failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, strikes, power outages, or third‑party service interruptions.

17. Termination & Suspension

IronStamp may suspend or terminate access immediately for breach, illegal activity, or to protect the Service. Customer may cancel at any time. Upon termination, Customer Data may be deleted after thirty (30) days. IronStamp is not responsible for backing up or exporting Customer Data after termination.

18. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, excluding its conflict‑of‑law rules.

19. Dispute Resolution

19.1 Mandatory Arbitration

Except for claims qualifying for small‑claims court or as otherwise stated, any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in Boston, Massachusetts, under the Commercial Arbitration Rules. The award may be entered in any court with jurisdiction.

19.2 Opt‑Out & Exceptions

Either party may seek injunctive or equitable relief in Massachusetts state or federal courts for intellectual‑property infringement or breach of confidentiality.

19.3 Jury & Class‑Action Waiver

Both parties waive the right to a jury trial or to participate in class actions.

19.4 Fallback to Litigation

If arbitration is found unenforceable, disputes shall be litigated exclusively in the state or federal courts located in Suffolk County, Massachusetts, and the parties consent to personal jurisdiction.

20. Changes to Terms

IronStamp may amend these Terms by posting a revised version and indicating the “Last updated” date. Material changes become effective thirty (30) days after posting. Continued use after that constitutes acceptance.

21. Miscellaneous

• Entire Agreement: This Agreement supersedes all prior agreements.
• Severability: If any provision is unenforceable, the remainder remains in effect.
• Assignment: Customer may not assign this Agreement without IronStamp’s prior written consent; IronStamp may assign freely as part of a merger or sale.
• Headings: Headings are for convenience only.

22. Contact